Prasiddha Shakya
Marketing & Research Director
Co-FounderSUMMARY
Senior Support Assistant at Worldlink Communications Pvt Ltd specializing in System Engineering and Computer Networking. Motivated and technically skilled professional with hands on experience in email infrastructure management, Virtualization platforms like VMware and HyperV, Backup Solutions and Windows Server with Active Directory.
WORK EXPERIENCE
Enterprise Support Representative
Worldlink Communications
December 2023 – Present
Jamal, Nepal
- Administer and maintain Microsoft Exchange Server 2019, including mailbox management, SSL certificates, and transport rules to ensure secure email delivery.
- Manage and optimize Barracuda Email Security Gateway (ESG) for advanced spam and phishing protection, including email filtering, quarantine management, and threat investigation.
- Oversee virtualization environments using VMware vCenter and ESXi, performing VM deployment, snapshot management, and resource allocation for efficient infrastructure performance.
- Configure and monitor networking devices including firewalls, switches, and wireless access points, ensuring secure and stable connectivity.
- Utilize PRTG Network Monitor for real-time performance tracking, alert configuration, and uptime analysis of servers and network components.
- Troubleshoot complex email flow and connectivity issues involving DNS, SMTP, and TLS; collaborate with users and vendors to resolve escalations.
- Maintain accurate documentation of configurations, network layouts, and incident resolutions to support operational continuity and audits.
- Provide end-user support and contribute to IT security awareness by guiding users on identifying phishing and suspicious emails.
EDUCATION
Bachelor of Engineering in Information Technology
NCIT College
Apr 2018 - May 2022
SKILLS
Microsoft Exchange ServerBarracuda Email Security GatewayVMware vCenter & ESXiWindows ServerActive DirectoryNetwork AdministrationFirewalls & SecurityPRTG Network MonitorDNS, SMTP, TLSBackup SolutionsVirtualization
AWARDS & CERTIFICATIONS
Certifications
- Barracuda Email Protection – Email Gateway Defense
- Fortinet Certified Fundamentals
- Fortinet Certified Associate